Member Reception Agent

  • Full Time
  • Gatineau


At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job LevelNV-03The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members’ and customers’ needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group’s service offer to members and customers.General Information on the PositionMain ResponsibilitiesConsistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services,, and complementary channels such as the Student Service Centre and Desjardins Bank).Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction.Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities.When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs.As needed, schedule appointments following the process established by the caisse.As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.Other working conditionsThe work arrangement for the position is full-time on-site work #LI-Onsite Number of jobs available : 2QualificationsHigh school diplomaA minimum of 2 years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredFor vacant positions available in Quebec, please note that knowledge of French is required Specific knowledge Knowledge of all counter and convenience products and servicesKnowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitorsKnowledge of security measures, legal framework and internal controlsUnderstanding of the philosophy and fundamentals of financial services cooperativesKnowledge of reception procedureKnowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)Knowledge of service standardsDesjardins Cross-sector skillsAction oriented, Customer Focus, Differences, Nimble learningKey competencies for the jobCommunicates effectively, Interpersonal Savvy, Situational adaptabilityWork LocationCaisse Desjardins du Coeur-des-valléesTrade UnionUnposting Date2023-01-27Job FamilyMember/client sales and service (FG)Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.