Manager, Registration & Group Air

  • Anywhere

About UsWynford is a brand experience company with a focus on creative & event production, experiential events and incentive travel focused on partnering with our clients to strengthen their cultures and drive results through the power of transformational live and digital events and experiences. These include customized incentive travel programs, conferences, experiential workshops, launch events, and all things in between.  We employ approximately 80+ full-time employees. Our Head Office is in Toronto, ON.  Visit us at www. for more information. We are proud to have received, for 8 years running, the Great Place to Work award.   At Wynford we are passionate about the work that we do, and the clients that we partner with. We believe in having fun and celebrating our successes as well as one another.  We believe our business success can be attributed to our people.  We have and foster a culture as it is important to speak up, share feedback, and challenge one another to create new ways of doing things.  We have a flexible and trusting environment where you can bring your best self to your role. What You’ll DoThe Manager, Registration & Group Air is responsible for oversight of Wynford’s Registration & Group Air solutions and services across the event lifecycle and for building a strong and cohesive Wynford Team. The Manager, Registration & Group Air reports directly to the Vice-President, Operations. This role is  a strong voice for the team, the “go-to” person for the Registration & Group Air Teams and partnering with the balance of the teams across Sales, planning/ sourcing, program & event management & shared services.The Manager, Registration & Group Air will develop solid relationships with our vendor partners in both registration and air to ensure that we are getting the best from our partners to continuously enhance our offering and provide to our clients. RESPONSIBILITIES AND TASKSThe key focus for the Manager, Registration & Group Air role is to provide day to day leadership to the Registration & Air teams, driving excellence across both internal and external client service, labour efficiency and team effectiveness, while contributing to the delivery of stated organisational objectives. Specifically this role is responsible for:Day to day management for the registration and group air teams, their goals, workload and employee engagement.  Administrative managementWynford Team developmentADMINISTRATIVE MANAGEMENT/LEADERSHIP:Responsible for leading, guiding and supporting the Registration & Group Air teams. Staffing responsibilities including:Day to day management of Registration & Group air solutionsProfessional development and performance reviews for all direct reports; strengthening overall team satisfaction and alignment with organisational values, mission and vision. New Hires – job descriptions, goal setting, orientation training, and assigning a mentorCareer Tracks/ Paths/ Succession PlanningContractor mgmt – where required, supporting HR with vetting and hiring of contract staffInput on remuneration/compensation packages and year end bonusesDay to day coaching, conflict resolution, issues managementDevelopment and implementation of process’ Leadership and mentoring of Registration & group air Team Lead to achieve tasks as noted aboveCLIENT SERVICE/ NEW BUSINESS DEVELOPMENTStrengthen organisational and infrastructure capacity with respect to excellence in client service across and beyond the Registration and Air Teams. Includes but is not limited to the following:Participate in daily Triage for new projects, proposal and ad hoc deliverables Responsible for budgeting and profitabilityOversee Team Leads/Trainers in the effective delivery of all projects by the Registration & Group Air TeamMentor, guide and lead team membersGrow overall team engagement and service excellence across the teamBuild and continually communicate best practices, continuous improvement to internal and external clientsEXPECTATIONS:- Leadership mindset complimented by employee engagement & service excellence focus- Liaise with teams on a continuum to troubleshoot and identify best practices across Registration, Air.- Establish strong and advantageous relationships with vendor partners to assist in the delivery of our registration and air services.- Proactively self-schedule to ensure administrative duties are fulfilled while supporting the team with billable work- Facilitate weekly team 1:1’s, review succession planning &  provide ongoing coaching & mentoring with the team. – Independently and proactively manage team members