IT Director, Ecommerce

Lowe's Canada

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other. Our expectationsCanada Business has been on a transformation journey as we look to provide our customers with an omni-channel experience allowing them to transact with us in a channel (Web, Mobile, Stores and Contact Centre) of their choice. The digital technology team is partnering with our business to aggressively expand our digital offerings over both web and mobile by designing, building and rolling out world-class digital solutions. The Canada Digital Technology Team is seeking a seasoned director to join us in this journey. As a director, you will be responsible for leading the web development for all 3 banner websites in Canada. You will be part of a dynamic team that will work closely with product management as well as interact globally with business stakeholders and other development teams of the organization”. The primary purpose of this role is to lead the management of one complete product portfolio and provide oversight in support of that portfolio by leveraging partnerships with other technology teams (e.g., SRE, Cloud Developer, Architecture, Solutions), product management stakeholders, vendors, and business leaders.This includes responsibility for directing and overseeing teams and all the work across an entire capability.This role works closely with product leaders and across enterprise teams in order to ensure the delivery and reliability of technology solutions and capabilities.This is a people leader who clears obstacles for their team while empowering and enabling others to solve complex technical and business problems. To be successful, the individual in this role must bring a strong combination of business and technical acumen and be able to provide solutions that balance the unique needs of both the business and technology.Your role Partner with the product team to establish the priorities across an entire portfolio of product groupsManage software teams that design, build, and maintain solutions across multiple technology productsEnsure the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutionsBuild and maintain partnerships with all functions to ensure technology team members understand business needs, functional specifications, and user journeysProvide insight and guidance, and resolve cross-functional issues that are escalated throughout the application development, testing, implementation, and support lifecycle (across an entire portfolio of product groups)Ensure the creation of SOPs, KPIs, and overall operationalization of assigned services or applications within a product groupHire, train, and develop talent for growth opportunitiesMonitor team/individual’s morale and engagement to maintain highly effective and collaborative environmentsEnsure mechanisms are in place that allow teams to resolve production issues within defined SLAsMonitor testing activities from a high level, ensuring that all testing efforts align with the team’s testing strategyMeet with testing teams when necessary to review the progress of testing effortsBe responsible for departmental budget and forecasting decisions, and budget allocationEnsure technical solutions are delivered and maintained in a cost-effective mannerOversee teams that develop, implement, maintain, support, and scale robust, reliable, and secure business and enterprise software solutionsPartner with cross-functional leaders to ensure technology solutions built by the engineering team align with overall architectural and business standardsEnsure the alignment, buy-in, and support of diverse project stakeholders by building and maintaining trusting relationships with internal customersInfluence and establish best in class development practices through solid design decisions and tools Technology Set goals, strategies, and budgets; oversee the deployment of large/enterprise scale initiatives, and encourage a data-driven culture to improve the efficiency, scalability, stability, and security of applicationsManage a portfolio of services or applications and provide resources in support of the applications by leveraging partnerships with technology teams, vendors, and business leadersLead teams through all technology solution development phases by ensuring teams understand and adhere to company methodology, policies, standards, and controlsEnsure team members are trained in SDLC methodologies, models, and processesProvide leadership to the team by attracting and hiring talented individuals, setting goals, and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change Core Competencies Focus on customersDeliver resultsTake actionShow courageContinue learning Leadership Competencies Assess and develop talentDrive engagementChampion Lowe’s mission Functional Competencies Build effective teamsAttract top talentInfluence othersManage stakeholdersEnsure accountability Technical Competencies Software developmentCoach and mentor othersIndustry trends and directions (IT)Product design and developmentBudget management and forecasting The qualifications we are looking for Bachelor’s degree in Business Administration, Computer Science, CIS, Engineering, or related fieldAt least 10 years of IT experienceAt least 6 years of experience in software development or related fieldExperience working on project(s) involving the implementation of solutions applying development life cycles (SDLC)At least 5 years of experience leading global technology teams with direct report responsibilityAt least 2 years of experience working closely with senior leadershipAt least 3 years of experience in managing operational and/or financial budgets, including the managing of 3rd party vendors and/or software providers Preferred Qualifications: Master’s degree in Business Administration, Computer Science, CIS, Engineering, or related fieldExperience in a leadership role of a large matrixed organizationExperience managing the development, implementation, and integration of multiple and/or complex business systems within an organizationIT consulting experienceExperience in IT management in the retail industryAt least 4 years of experience in software development in an Agile environmentSecond level IT management experience Your benefits of working for Lowe’s Canada: By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as: A fitness centre, sports activities, and showersA childcare centre that can accommodate up to 78 childrenA cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as Starbucks and Tim Hortons coffee stationsExclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.Flexible hours and remote workingElectric car charging stationsCareer growth opportunities within the companyAn inclusive and safe working environmentPromotion of work-life balanceAn employer that’s involved in the communityAnd much more!