Guest Services – $18/hr +Bonus & Housing – Fairfield Inn Revelstoke


Do you have a desire for a lifestyle where you live, work, and play in the mountains of British Columbia? This job is available in Revelstoke BC Canada. Home to Revelstoke Mountain Resort, Glacier National Park, where you can experience epic adventures, progressive arts and culture, and the charm of small-town British Columbia. A true gateway to a wholistic lifestyle. The Fairfield Inn & Suites by Marriott Revelstoke, is an independently owned & operated hotel by Revelstoke Hotels Ltd. WHAT PERKS CAN YOU EXPECT?Affordable staff housingWork in a dynamic, culturally diverse team from around the globe. Seasonal work experience setting in an iconic, unforgettable, and inspiring location.Fast-paced and active position – get your step counter ready! The chance to work in an inclusive culture and make life-long friends. Opportunities for career growth or future work at our family of hotels & resorts.Access to one of the world’s most beautiful and iconic National Parks and mountain adventure town. AT MARRIOTT, WE BELIEVE. The foundation for our success depends on your wellbeing. So, we made a commitment to make our workplace an environment where your emotional, physical, and financial needs matter. An environment where each one of us feels like a valued member of a team. A place where we’re motivated to make a difference in our communities.To most, hospitality means welcoming and serving people as if you were welcoming them into your home. To us, it means starting with that warm invitation to our associates. Along with pursuing excellence, acting with integrity, embracing change, and serving our world, our founders, J.W. and Alice Marriott, believed in putting people first, and so do we.In a business like ours, where the hospitality we provide is essential, we simply cannot succeed unless our people love their work.ARNE SORENSONFORMER PRESIDENT AND CEO MARRIOTTGUEST SERVICES JOB DESCRIPTION HOURS OF WORK Our hotel is 24 hour 7 days a week operation with distinct high and low business seasons. High business levels during the summer and winter summer & low season business levels during the spring and fall. We endeavor to accommodate all staff members work-life balance. We ask that you are available for full time work during our high season, and you can take opportunities to take time-off or work reduced hours during our low season. Consistent & predictable work schedules are our goal; however, you may be required to work morning, evening, and nights shifts. GUEST SERVICES OVERVIEWAs the central person of the guest experience, you are the heart of all customer interactions. You help guide your guests with your knowledge of the hotel amenities and our community. You are not just a hotel host; you are a host of our community of Revelstoke. You are kind, patient, and welcoming person with your guests. Your professionalism, mindful personality is first.You curate and balance relationships every day. Helping the workplace become a strong community orientated team while assisting the General Manager with their duties and reporting. Your role as a supervisor is your next step in your career with us, and we hope that you will grow and expand with us as our companies grow and expand and carry your knowledge to our future teams. This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on wholistic needs of the team and company. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required. GUEST SERVICES DUTIESGreet all guests arriving or departingUse all reporting tools to balance and predict hotel occupancy and housekeeping prioritiesDemonstrate a positive attitude and good communication skills to ensure that a high level of customer service is given to each guestEnsuring guest satisfaction with prompt and friendly serviceComplete reservations and check in check out with our point-of-sale systemHelp guests explore Revelstoke with your breadth of knowledge of local activities, restaurants, and local historyAnswer phones, emails and direct guests with accurate information Label, date, and rotate food stockDeliver items to guest roomsKeep a clean and safe environmentHelp curate our Community Experience program with your supervisorWe encourage you to participate in community volunteering or non-profit board membershipCOHORT & HOTEL DUTIESEnsure the security, safety & initiate the emergency procedures of the hotel.Conduct daily shift hand-off briefingsCoordinate scheduling & reportingReply to all guest reviewsEnact brand standardsEducate and coach team membersSupport housekeeping & breakfast staffCoordinate supplies and orderingEnsure efficient systems are implemented and reviewed like check lists and staff schedulingCurate our Community Experience ProgramUse reporting tools to enhance and suggest operational enhancementsHave fun at work and help your cohort to be their best selvesWear issued uniforms or wear business attire while on shift as directed by company policySeek out learning opportunities and professional developmentRepresent the workplace with positivity while interacting with our community and on social mediaABILITIES & QUALIFICATIONSBe physically fit and ability to lift up-to 30lbsAbility to stand or walk for long periods of timeAbility to work in a fast-paced environmentAdaptive work options are availableYOUR WORK ENVIROMENT You’ll work in the iconic, unforgettable, and inspiring town of Revelstoke. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! You’ll spend your days in a mountain environment near national parks, world class hiking, skiing destinations and inspiring arts and culture scene. Our home is filled with trees, lakes, and mountains, rather than buildings, freeways, and smog. Connect with friends around a bonfire instead of through WiFi. YOUR APPLICAITONStart dates are flexible. We are accepting applications for immediate hires and for the busy summer season of 2022. We offer long term employment and flexible summer and winter seasonal work too.