Customer Service Representative

  • Full Time
  • Dorval


From coast-to-coast, our inspiring colleagues are at the heart of what we do best:  helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer.  You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us. About the role We’re looking for a Customer Service Representative to join our growing team! As a Customer Service Representative,  for our Service Centre, you will play an essential role in supporting our growth  Workplace: Dorval (2020 Transcanadienne) What you’ll do here: Greet policyholders at the Service Centre, receive the vehicle and process the documentation for the temporary replacement vehicle.  Follow up on files and perform clerical duties associated with Service Centre customer files. Deliver the vehicle to the policyholder once it has been repaired. Provide courteous and quality service. In addition, you will need to: Answer specific questions and requests from clients  Support your colleagues when needed (moving vehicles) Process customer payments Qualifications What you bring to the table: 3 years’ experience in a similar position (customer service) Relevant training in the automotive industry is an asset Interest in automobiles and the automotive industry (important asset) Excellent customer service Comfortable using a computer  Organizational skills Initiative and autonomy  Good interpersonal communication skills Bilingualism (oral and written) Versatile  Ability to drive a vehicle with a manual transmission  Must possess a valid driver’s licence with an impeccable driving record (chosen candidates will be required to provide a copy of their current driving record).  Here are a few reasons why others have joined our team:  An award-winning, inspiring workplace that supports its people and recognizes great work  Stimulating, challenging projects and development opportunities to help you grow your skills and career A comprehensive financial rewards program that recognizes your success An extensive, flexible benefits package An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased A $350 annual wellness account that promotes an active lifestyle Closing Statement We are an Equal Opportunity Employer At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.  If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.  Background Checks As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us.  We want Intact to be a great place to work!  This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing. Internal Candidates For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants. Eligibility to Work in Canada It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.  Indeed Sponsored IN-QC LinkedIn Sponsored #LI-QC