Shoppers Drug Mart
Location:3650 Mt Seymour Pkwy, North Vancouver, British Columbia, V7H 2Y5Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.DUTIES & RESPONSIBILITIES:Sales ExpectationsPromotes sales of the cosmetic products; provide information on new or existing products and services; demonstrationsMaximizes sales and awareness of promotional programsIdentifies customers’ needs and sells through demonstration and educationProvides superior customer service and consultative services demonstrationsPromotes sales through encouraging customers to participate in the PC Optimum programEnsures prestige and derm brands are tracked and that daily targets are achievedSeeks out development such as through workshop/education sessions to ensure product knowledge is currentIntroduces and promotes Assisted Selling to customersCustomer ServicePromote a positive environment for customers and coworkersProvides superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)Builds customer loyalty through follow up and repeat businessResolves customer complaints within guidelinesUses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. • These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metricsActively promote and book appointments for in-Store eventsOperationsExhibits and promotes the company’s products and services and provides information to interested partiesIf Cosmetician is a specific brand captain, ensures they attend appropriate vendor schoolsPrepares displays and sets up promotions as directed by the Cosmetics ManagerAttends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie: SDMU, Vendor schools, Cosmetics web based training, YouTube etc.Adheres to Cosmetics Operating StandardsiPad in hand as a daily practiceCompletes all required sales tracking formsImplements eClienteling functions as a daily practice to support salesDemonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sellsUtilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.GeneralComplies with all health and safety regulationsComplies with all store policies and proceduresComplies with loss prevention policies and procedures and ensures they are executed in the departmentActs professionally at all timesPerform other duties as requiredQUALIFICATIONSPlanning, Judgment and Decision MakingIndependent thinking and decision – making when dealing with customer issues and devise appropriate solutionsCosmetic selling tacticsExperienceProven consultative skills to provide information, advice and guidance to customers on Shoppers Drug mart cosmetic products and servicesA good knowledge of various cosmetic products and services availableAbility to conduct sit down makeup and skincare consultations and demonstrate applicationStrong communication skills to present and instruct individuals and groups on the use of cosmeticsSkills to assess the best product for the individual needCommitment to providing excellence in customer servicePunctual and reliableCustomer service orientedComfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)WORKING CONDITIONSAbility to work flexible shifts which may include nights and weekendsAbility to work in a fragrance filled environmentPHYSICAL REQUIREMENTSAbility to lift up to 50 poundsAbility to climb ladderAbility to bend and stretch to stock shelvesThe above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTLWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.