Client Care Coordinator

  • Full Time
  • Aurora

CB Canada

Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team. What’s in it for you?$50-60Kfull benefitsRRSP matchvacationFull time hours in the officeClean and safe work environmentgreat team!growth potentialThe Role:Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and completeResponsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service careMonitors support calls from customers and updates/escalates any issues to the Leadership TeamOversees post sale activities and manages the process from order finalization to planning and productionEnsures all data uploaded to the CRM system is accurate and up to dateEnsures all orders are accurate, current, and in the proper stage of the pipelineReviews job processes and practices to ensure continuous improvement to the company’s products, services, quality, efficiencies, etc.You Bring:Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and educationA minimum of 2 years of experience in a customer care, customer service, or inside sales roleWorking knowledge of Salesforce or other industry leading CRM platformsWorking knowledge of the full sales cycle (quotation to order finalization)if you’re Bilingual in English and French (verbal & written) +$5K to the salary!!www.manpower.caJob Requirements:Our client in the plastics manufacturing industry in Aurora, ON is looking to add a Client Care Coordinator to their team to help support the Sales team. What’s in it for you? $50-60K full benefits RRSP match vacation Full time hours in the office Clean and safe work environment great team! growth potential The Role: Works in collaboration with the Customer Care Leader, Sales Team, Production, and Customer to ensure all orders, contracts, and sales documentation are accurate and complete Responsible for communicating with the customer at each stage of their product order from render approval to signed delivery, and after service care Monitors support calls from customers and updates/escalates any issues to the Leadership Team Oversees post sale activities and manages the process from order finalization to planning and production Ensures all data uploaded to the CRM system is accurate and up to date Ensures all orders are accurate, current, and in the proper stage of the pipeline Reviews job processes and practices to ensure continuous improvement to the company’s products, services, quality, efficiencies, etc. You Bring: Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education A minimum of 2 years of experience in a customer care, customer service, or inside sales role Working knowledge of Salesforce or other industry leading CRM platforms Working knowledge of the full sales cycle (quotation to order finalization) if you’re Bilingual in English and French (verbal & written) +$5K to the salary!! www.manpower.ca