Experience Navigator

  • Anywhere


Overview Our Experience team has an exciting opportunity for an Experience Navigator to join their team. You’ll help define and drive the future for WorkSafeBC products by establishing Stakeholder Experience guidance and leadership on projects and acting as a champion for modern, people-first, customer-led experiences. How you’ll make a difference: You’ll build the understanding and trust that helps WorkSafeBC serve people across B.C. Where you’ll work At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position. In this role, you’ll work primarily from your B.C. home and occasionally in our Richmond office. What you’ll do As an Experience Navigator you will: Direct and apply learnings from user testing and existing research to provide recommendations for program enhancements and improvements Advocate for the end user by influencing decisions to ensure that product and design decisions are aligned with user needs and expectations Collaborate with the Experience team, UX design team and key stakeholders to develop a research approach and schedule Develop both qualitative and quantitative user experience data gathering Partner with project teams in managing research requests, collecting briefs, and prioritizing business questions Is this a good fit for you? We’re looking for someone who can: Understand and define stakeholder needs through identifying user experience research opportunities, conducting quantitative and qualitative research, and analyzing and synthesizing data from multiple sources Proactively seek out information in order to plan and organize work in a fast-paced, high-pressure environment with competing priorities and shifting deadlines Communicate effectively, both verbally and in writing, to prepare and present experience initiatives and research to senior management and other internal and external audiences of various sizes and interests Build and maintain constructive and effective working relationships with a variety of individuals, stakeholders, and working groups to achieve required objectives Learn more: For more information about this position, including the necessary knowledge, skills, and abilities (KSAs); job description; and awareness items, see the job profile on WSN. Your background and experience A bachelor’s degree in a human behavior related field AND a certificate in Behavioural Insights At least three years of user testing experience, preferably in a public sector environment, conducting the following: Remote user experience research User experience research using various methodologies such as focus groups, user testing, in-depth interviews, and more We’ll consider equivalent combinations of education and experience. Important to know Before we can finalize any offer of employment, you must: Consent to a criminal record check Confirm you’re legally entitled to work in Canada WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect. Who we are At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province. What’s it like to work at WorkSafeBC? It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. Learn more: Discover who we are . Our benefits As a member of our team, you’ll have access to services and benefits that help you get the most out of work – and life. Along with a competitive salary, your total compensation package includes: Defined benefit pension plan 3 weeks of vacation in your first year, with regular increases based on years of service Health care and dental benefits Optional leave arrangements Development opportunities (tuition reimbursement, leadership development, and more) Learn more: Find out what we offer . Want to apply? Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date. Please note that we will be starting assessments prior to the closing date. We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.