Shoppers Drug Mart
Location:1151 10Th Avenue Sw, Unit 101, Salmon Arm, British Columbia, V1E 1T3Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important? SUMMARY:To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.DUTIES & RESPONSIBILITIES:Customer Service Greet customer promptly and gather prescription information according to Standard Operating ProceduresPerform duties in priority according to Role assigned on Role Assignment ScheduleRefer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policySet realistic customer expectations as to wait times and effectively communicate the time to the customerLocate and cash out prescriptions and any ancillary items, according to Standard Operating ProceduresProvide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to • Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacistDraw customer attention to literature or information as requiredEnsure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.Maintain and control the cash register in the dispensary in accordance with cash handling policies and proceduresManaging customer inquiries both in person and over the phoneAdhere to all confidentiality and privacy requirementsAdministrationReceive new and repeat prescription orders in accordance with Standard Operating ProceduresPrepare and submit orders (e.g. medications, OTC’s, special orders) with the exception of controlled drugs and narcoticsAdjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessaryAnswer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessaryManage incoming faxes according to Pharmacy Standards of PracticeAssist pharmacist in coordinating call backsIdentify patients who are candidates for pharmacy services where appropriate and provide administrative support to the PharmacistContact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentationAccurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized mannerGenerate reports as requiredFront Shop Merchandising DutiesOrdering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired productAssist with opening/closing the lock and leave panels/gatesAssist in removing and replacing patient education and health-related signagePrescription WorkflowAssist in prescription preparation to company’s standardsand professional servicesData entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication recordsSelect medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selectionEfficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is completeMay be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacistAccept written prescription or refill requests from customers in person or via telephoneAccurately enter and maintain appropriate data within the applicable Pharmacy systemsResolve technical issues by contacting IT Service Desk or Third-Party adjudicators as requiredEnsure prescriptions are prioritized correctly in accordance with workflowGather pertinent communication pieces for inclusion with prescriptionInventory ManagementMay be required to perform inventory management, under the direction and supervision of the pharmacistMaintain proper storage of medications within the pharmacy according to 5S principlesEnsure stock bottles are put away in accordance with established workflowMaintaining perpetual inventory system in Kroll and Health Watch Next Generation/DeltaEnsure regular replenishment of pharmacy drugs and supplies i.e. BTC and special orderUnpack and receive pharmacy totes inside pharmacy in a secure environmentEnsure narcotic inventory is detail received and records updated under the direct supervision of a PharmacistPut away received pharmacy inventory in appropriate location in accordance with established workflowManage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)Prioritize recalls and immediately isolate product; quarantine until details of the recall are providedEnsure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating proceduresManagement of preferred generic product e.g. PGL or DSPPerform cycle counts in accordance with Standard Operating Procedures-General/OtherProvide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationshipMaintain professional image (dress code) and conduct at all timesPromote marketing programs as appropriate and requiredRegularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board)Ensure proficiency with Pharmacy SystemsFollow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-lawsComply with all established loss prevention policies and proceduresMaintaining cleanliness of work space according to 5s principlesSkills & QualificationsHigh School DiplomaDiploma from a Pharmacy Assistant credited course preferredPrevious Pharmacy Experience preferredRetail Experience an AssetExceptional customer service skills with a talent for building customer loyaltyEffective communication skillsMS OfficeEffective organizational skills, ability to multi taskProblem Solving SkillsStrong attention to detailThe above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTLJ2WRXAWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.