IO Soutions
Customer Service Agent – English (Work From Home or On-site) Job description IO Solutions Contact Center is looking for English-speaking candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.WHAT WE OFFER Work from home option availableOption to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and QuebecFull-time paid trainingFlexible schedules that help you achieve a better work/life balanceUp to 50% discount on cell phone plans from our partnersA dynamic and welcoming work environment (even working from home!)Incentive premiums and stimulating recognition initiativesJob stabilityA multicultural team that makes you feel challenged and appreciatedA real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments. Responsibilities Interact with customers by phone; advise and offer solutions adapted to their needsEstablish a climate of trust with the client in order to promote products, services and client retentionProvide attentive, courteous and efficient customer serviceProvide a unique experience through the quality of your service deliveryAct as an expert on our products and servicesAnalyze customer needs based on account and billing information Qualifications Excellent oral and written communication skills in EnglishCustomer focused, positive attitude, empathy and good listening skillsAbility to work in a computer environmentAbility to multi-taskPunctuality and respect for work schedulesGood time managementOrganized and autonomous Benefits Competitive salary plus stability of employmentEmployee discounts with IO Solutions partnersVarious incentives, activities and eventsDynamic and challenging work environmentCareer Advancement program Type of position PermanentFull timePart-time Languages Required English Location Montréal Ahuntsic, Québec, CanadaMontréal Côte-des-Neiges, Québec, CanadaSummerside, PEI, CanadaAlberton, PEI, CanadaCharlottetown, PEI, CanadaFredericton, NB, CanadaCanada – Work From Home or On-Site Department Group Customer Service Salary To be discussed Starting date As soon as possible