Quality Inn & Suites
Category: Travel, Tourism, and Hospitality
Posting number 4547100
Job Title:
Hotel Clerk Supervisor
Company:
Quality Inn & Suites
Location:
High Level , AB
Closing Date:
September 30, 2021
Employer: Lonada Investments Co. Ltd. OA Quality Inn & Suites
Business information: We are proud to provide an affordable stay and all the amenities a customer expects to relax and focus on what really matters: experiences.
Business and work location: 9704 97 Street High Level AB, T0H 1Z0
Type of Employment: Full time – Permanent
Anticipated Start Date: As soon as possible
Job Duties:
Establish work schedules
Requisition materials and supplies
Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
Co-ordinate, assign and review work
Assist guests with special needs
Train staff in job duties, safety procedures and company policies
Resolve work-related problems and prepare and submit progress and other reports
Answer telephone and relay telephone calls and messages
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Maintain an inventory of vacancies, reservations and room assignments
Process group arrivals and departures
Take, cancel and change room reservations
Process guests’ departures, calculate charges and receive payments
Supervise the Hotel Front Desk Clerks
Provide customer service
Assign rooms to guests and inform them of any specials offered by the hotel
Clerical duties (i.e. faxing, filling, photocopying)
Communicate with hotel staff to check guest rooms’ status
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Follow emergency and safety procedures
Handle wake-up calls
Requirements
Education: Completion of high school is required
Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required
Ability to supervise at least 2 people per shift.
Work Conditions and Physical Capabilities:
Standing for extended periods
Work under pressure
Fast-paced environment and Attention to detail
Personal Suitability:
Judgement
Excellent written communication
Organized
Effective interpersonal skills
Client focus
Excellent oral communication
Team player
Flexibility, Reliability and Dependability
Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week
Benefits: Accommodation provided at a discounted rate
Important Information: Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs with days off on a rotational basis. Overtime may be required.
TO APPLY:
Apply by:
E-mail to: [email protected]
Mail to: 9704 97 Street High Level AB, T0H 1Z0
Posted 2021-06-04