Hotel Clerk Supervisor – High Level, AB

  • Full Time
  • High Level
  • Applications have closed

Quality Inn & Suites

Category: Travel, Tourism, and Hospitality

Posting number 4547100

Job Title:

Hotel Clerk Supervisor

Company:

Quality Inn & Suites

Location:

High Level , AB

Closing Date:

September 30, 2021

Employer: Lonada Investments Co. Ltd. OA Quality Inn & Suites

Business information: We are proud to provide an affordable stay and all the amenities a customer expects to relax and focus on what really matters: experiences.

Business and work location: 9704 97 Street High Level AB, T0H 1Z0

Type of Employment: Full time – Permanent

Anticipated Start Date: As soon as possible

Job Duties:

Establish work schedules

Requisition materials and supplies

Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work

Co-ordinate, assign and review work

Assist guests with special needs

Train staff in job duties, safety procedures and company policies

Resolve work-related problems and prepare and submit progress and other reports

Answer telephone and relay telephone calls and messages

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Maintain an inventory of vacancies, reservations and room assignments

Process group arrivals and departures

Take, cancel and change room reservations

Process guests’ departures, calculate charges and receive payments

Supervise the Hotel Front Desk Clerks

Provide customer service

Assign rooms to guests and inform them of any specials offered by the hotel

Clerical duties (i.e. faxing, filling, photocopying)

Communicate with hotel staff to check guest rooms’ status

Provide general information about points of interest in the area

Investigate and resolve complaints and claims

Follow emergency and safety procedures

Handle wake-up calls

Requirements

Education: Completion of high school is required

Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required

Ability to supervise at least 2 people per shift.

Work Conditions and Physical Capabilities:

Standing for extended periods

Work under pressure

Fast-paced environment and Attention to detail

Personal Suitability:

Judgement

Excellent written communication

Organized

Effective interpersonal skills

Client focus

Excellent oral communication

Team player

Flexibility, Reliability and Dependability

Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week

Benefits: Accommodation provided at a discounted rate

Important Information: Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs with days off on a rotational basis. Overtime may be required.

TO APPLY:

Apply by:

E-mail to: [email protected]

Mail to: 9704 97 Street High Level AB, T0H 1Z0

Posted 2021-06-04