Contact Centre Representative – Inbound – Toronto 30654

e are seeking 3 qualified Call Center Representatives for a 6-month assignment in Toronto with a top 5 bank!

PAY: $16.63/hour
Duration: 02/11/2019 to 08/10/2019
Mon – Fri 1-9pm; Saturdays 9am-8pm

As a Contact Centre representative, your job duties include but not limited to:
-Answering customer’s calls, determine issues and provide solutions and do follow up after the call
-Notify customers with claim investigation results and adjustments
-Escalation issues if nessacery

Advantages
• Working in one of the biggest banks in Canada!
• “Foot in the Door” opportunity
• Competitive pay
• Flexible schedule

Qualifications
[Must Have]

-Short-listing Questions
Excellent communication skills , interpersonal and organizational skills ( 5/5): Yes
Has your candidate worked at TD as a Full Time employee?: No

-Skills
attention to detail and ability to work under tight deadlines: Yes
Call Center Experience: 1 years
Customer Service Skills: 1 years
Telephone Customer Service: 1 years

[Nice to Have]

-Short-listing Questions
Quality Assurance experience: Yes

-Skills
Banking experience: 1 years

Sophia,
Vittoria,
Angel,
Alie,
Katie,
Andrea,
Malsha

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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