Bilingual Systems Support Professional (Tier 1)

We are looking to hire Bilingual Systems Support Professional (Tier 1) for a contract to hire role in Downtown Toronto. Must be fluent in English and French

College diploma or equivalent experience.
3‐5 years of previous support experience working in a technology / systems department directly supporting customers.
French/Spanish‐language technical communication competency is an asset.
Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
Strong knowledge of (and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, SCCM, Mobile Device activation, etc. (3-5 years of experience)
Expert Level Mac (OSx) End User Support Experience
Strong knowledge of Apple Macintosh computing for business (OS X, Open Directory, integration to Active Directory, JAMF, AppleScript, Apple Remote Desktop (ARD), Fusion, etc.) (3-5 years of experience)
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat, Adobe Creative Suite, etc.) (3-5 years of experience)
Basic working knowledge of Linux and Unix would be a strong asset (1-2 years of experience)
Basic working knowledge of server‐side applications and technologies, including (but not limited to) Exchange Server, WSUS, Hyper‐V, VMware vSphere, Citrix Xenserver, etc. (1-2 years of experience)
Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.) (1-2 years of experience)
Strong written and communication skills; strong interpersonal skills.
Strong organizational and planning skills.
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization

General Competencies
Strong overall communication skills and can make a significant contribution to Jolera’s success.
Ability to provide generalized end‐user training.
Ability to communicate technical concepts and issues to non‐technical individuals.
Demonstrated technical learning and understanding competency.

Required languages:
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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