Senior Support Analyst

Our Client in Downtown Toronto is looking to add a Senior Support Analyst to their team.

Key Responsibilities:

Your primary role will be to provide Windows/Linux server and network and desktop support. Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work, for example:

· Responding to support phone calls, emails, and trouble tickets from customers

· Monitoring managed customer equipment

· Take lead on Project work

· Managing & monitoring the ticketing system queue

· Providing remote troubleshooting and onsite troubleshooting as required

· Performing administrative tasks and troubleshooting for managed desktop clients

· Reviewing and analyzing logs such as security and maintenance log files

· Escalating to next level technical/vendor support as needed

· Proactively contacting customers when critical events require

· Staying current with technology through use of lab equipment, peer discussion, reference materials and online resources

· Producing documentation and maintain the same

· Participation in projects as required

· Some physical work/lifting is required

· Rotating on-call pager coverage is required. Schedules are mutually agreed upon, and can change in keeping with business needs

· Travel to customer sites is required


· Canadian Citizen or Permanent Resident

· Strong communication skills

· Excellent customer service skills in person, over the phone and via email

· Strong multitasking, troubleshooting and analytical thinking skills

· Good time management skills, the ability to work independently

· A well-developed attitude towards customer service and being able to multitask

· Background check

Required TechnicalSkill-sets:

· Linux System Administration skills are a must, with at least 3 years’ experience in operating systems variants like Centos, Debian, Redhat, Ubuntu, etc.

· Microsoft technologies e.g. Windows Server 2003/2008/2012/2016 and Windows Desktop 7,8,10 admin skills

· Understanding of Internet Services, DNS, Bind, SMTP-mail servers, Web-Hosting, VPN, SAN

· A good understanding of TCP/IP and general networking and systems security

· 3-4 year technical support experience in the IT industry

In addition, you will require some of the following:

· Worked with Computer Hardware from major vendors like Cisco Dell, HP, IBM, Lenovo

· Familiar with Virtualization Technologies ( e.g. VMware ESX and/or HyperV )

· Previous experience with help-desk/call center technologies and remote support

Why you want to work here:
Competitive base salary & bonuses

· Opportunity to work with a variety of technologies

· Benefit plan

· Vacation plan

· Open concept and great work environment

· Pizza Fridays

· Conveniently located downtown on the subway line

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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